Total Quality Management Essay Example | Topics and Well Written Essays - 3500 words

Total Quality focus - Essay ExampleThis admission to quality helps in sustenance of success and business profits in the long run. Moreover, adopting TQM approach is also a long-term commitment and cannot be achieved through simple practices. TQM is to a greater extent of a philosophy and a culture that infuses focus on quality, improvement, as well as innovation. Hence, this approach uses a combination of different practices, tools and proficiencys. The present discourse explains application of one much(prenominal) technique at the accounting section of Al Faisaliah, in Saudi Arabia, which resulted in an overall improvement and sustenance of their carrying into action in terms of key results further this approach helped in identifying non-performing atomic number 18as and in stabilizing new practices that replaced accomplished methods of working in order to sustain high performance. Basically, application of TQM happens in two phases namely the benevolent resources phase and a pplication of tools and techniques phase. The process of TQM requires commitment from employees and effective coordination and communication along with new methods of working. Both phases are closely linked to each other in the process of TQM application because achieving total quality is realizable only through strong commitment, teamwork and application of various tools, techniques and practices produce high-quality and/or sustainable results. One such comprehensive approach, or tool, to achieving ceaseless improvement in all business areas is the sextet Sigma methodology. About Six-Sigma, Tennant (2001) suggests that Six Sigma, as an approach to TQM, can be viewed as a vision and philosophy that can necessitate an organization, department, and team or function towards highest quality standards as a metric, a symbol, a goal and a methodology to help an organization maintain highest quality standards. However, this approach cannot be considered as the end ascendant or guarant ee of success and is a complex mix of different tools and techniques. This methodology can be applied to manufacturing as well as service industries. Just as TQM is a measure of continuous improvement, Six Sigma methodology is most suitably applicable to achieve continuous improvement in quality, productivity, guest satisfaction, timeliness, and whatever other measurable business attribute however, six sigma cannot be applied to situations or processes that wish historical data and tangible metrics. Intangible objectives such as employee motivation, commitment etc can also be improved by using Six Sigma methodology only if these subjective attributes can be converted to measurable objectives and can be measured to derive a quantifiable number that can tell the present status. Despite presence of proven and efficient quality tools and techniques in the market, some companies have embraced Six-Sigma methodology as their guiding force towards TQM. The pioneers of this technique ar e Motorola and General Electric (GE), both adopted this technique to improve their manufacturing quality and waste reduction. General Electric embraced Six Sigma much more rampantly than any other firm in their manufacturing as well as service sectors. They attribute cost reduction, customer satisfaction improvement, Wall Street recognition and corporate synergies to application of Six Sigma methodologies. Six Sigma is embedded into GEs culture. This company employs over 4000 Black Belts and 10000 Green Belts across its businesses, and has set a benchmark for Six